WebServius operates redundant infrastructure for our critical components (API proxies), and most WebServius infrastructure is hosted with a top-tier cloud computing provider in a best-practices-compliant datacenter used for essential services (including routing 911 calls). An emergency migration plan is in place to an alternative hosting provider.
We are able to accommodate any reasonable SLA request. To discuss the addition of an SLA guarantee to your account, please contact us.
Unfortunately, we are unable to offer any specific SLA to our self-service customers for free, although we realize that uptime is critical to the success of an API and we therefore hold ourselves to high reliability standards internally. Please to discuss adding these support options to your account.
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