Operations Locked for Service with Active Paid Subscriptions
Once your service gets at least one active and paid subscription, the list of operations can no longer be edited.
Even if the subscriber has not yet made the initial payment on the subscription, or even if the subscription has been suspended for non-payment, it still counts as “active” for the purposes of this rule.
The reason for this rule is simple: To prevent subscribers from being surprised with unexpected charges and restrictions. For example, by increasing amounts in the “units per call” column, you would be able to increase the effective price of your service even after the subscriber agreed to a particular price. Thus, the operations list is locked down to prevent this from happening.
We realize that occasionally the list of operations will need to change in a way that is not impactful to subscribers, or in a way that is permitted according to your agreement with subscribers. If you believe one of these cases applies to you, please contact firstname.lastname@example.org. In the future, we may offer greatly improved functionality in this area that gives you more flexibility while still not surprising subscribers with unexpected fees.